Terms & Conditions

DAISY DIXON's : Daisy Dixon’s website(s) or our "Site" or "Sites" and related services are made available to you in accordance with the following Terms and Conditions of Use, and any other rules posted on our Sites collectively, the "T&C’s. Please read the T&C’s carefully before placing any orders with us and on our www.daisy-dixon.com web site.

We strongly recommend you keep a copy of the T&C’s for your future reference. DAISY DIXON is a trading name of Intercity Watch Co. Ltd (ICG), a company registered in England and Wales under registration number 02796490. Our registered address is Inter City Group, New Carvel Building, Warstock Road, Birmingham B14 4RT. Our VAT number is GB113 0828 10. Our registered trading address is Inter City Group, New Carvel Building, Warstock Road, Birmingham B14 4RT. 

We may modify the T&C’s from time to time. Please read the T&C’s and check them frequently. If you do not agree to any of the changes to the T&C’s then you should immediately stop using www.daisy-dixon.com. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.


Prices quoted on our website include VAT (Value Added Tax) at the applicable rate. The cost of packaging and postage and carriage is shown separately. All published prices are subject to change at any time without notice. If you are ordering from outside the EUROPEAN UNION (EU) then you may be subject to or charged import duty or tax costs on your purchases over which we have no control. We recommend you contact your local customs office to determine what additional charges or duty might be applicable. If you are a customer whose credit or debit card is not operating in Sterling (UK) currency then the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Occasionally, we may do special discounts or promotions. Please be aware that vouchers can not be used in conjunction with promotional pricing. Additionally promotions are first come, first serve and we are unable to reserve rpomotions for individual customers.


We accept Visa, MasterCard, and Maestro and any other methods which may be clearly advertised on the Site from time to time. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit and / or debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to DAISY DIXON, we will not be liable for any delay or non-delivery.


Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order.

This email is NOT an acceptance of your order, just confirmation that we have received your order. Unless you cancel your order, acceptance of your order and completion of the contract between you and DAISY DIXON will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in London, England and the language of the contract is English (UK).

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the T&C’s. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the web-site whether or not that merchandise has been sold or removed or editing any materials or content on the web-site or refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products or descriptions. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as possible. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.


External links may be provided for your convenience, but you should be aware that they are beyond our control and no representation is made as to their content or safety of use. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No Hypertext links shall be created from any website controlled by you or otherwise to this web-site without our expressed prior written permission.

Please contact us if you would like to link our Site so we can review your request; enquiries@daisy-dixon.com


You further agree not to use the Site to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane or violates any applicable law and you hereby indemnify us against any loss, liability, damage or expense of whatever nature which we or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.


We make no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the site or web-site, the information contained on the site, your or your company's personal information or material and information transmitted over our system.


We shall not be responsible for and disclaim all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the web-site, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither us nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.


If you place an order, you will have to provide personal information to us. We will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging delivery. Please refer to our privacy policy for more details.


We will give you an estimated delivery date for the Goods but no times or dates provided by us are guaranteed. We will arrange for packing and we will decide on the method of delivery either by post, courier or otherwise. You must notify us promptly and in any event within 48 hours or receipt of any Goods if they appear to be damaged in transit. In those circumstances, you must also keep all packaging as this may be required when making or to support a claim.


Whilst we hope you will love your Daisy Dixon item as much as we do, if your watch is unsuitable then you can return it for a refund. We accept unwanted items purchased from us, unworn watches, up to 28 days after they are delivered as long as all the original packaging is retained and all protective packaging is intact.

Please note that your right to cancel or return a product does not apply to personalised products that may be sold on our site from time to time. An example of a personalised product you cannot cancel or return is a product which has been made to measure, altered or personalised to your specification. Please note that this does not apply to personalised products that are faulty or supplied incorrectly where the error has occurred on our part where your statutory rights are unaffected. It is your responsibility to ensure you provide the correct information to us in terms of personalisation if and where personalisation of a product is advertised by us. We will not be held liable for any error made on your part in supplying information for product personalisation.

If you need to return a watch to us we do request that you send an email, in the first instance advising our customer care team, to our customer relations team at: enquiries@daisy-dixon.com so that we can issue you with a returns authorisation number and send over all the relevant detail.

Please refer to our returns policy for more details.

We do recommend that the watch is returned to us via a recorded delivery service as we cannot accept responsibility for parcels that are lost or damaged before they reach the Daisy Dixon (ICG). Please note we do not refund any postage costs.

You must take reasonable care of goods that are in your possession. If the watch has been worn or protective packaging has been removed then your return will not be accepted.

We do not offer an exchange service.

Refunds will be credited to the original payment method.

Please note that if you reside outside of the EU your purchase may be liable to import taxes and duties. If you return your item to us, we are unable to refund any of these charges. Please contact your local customs office for further details as they may be able to help advise further on this.


Goods returned outside of the above timeframes will not accepted and will be returned to the customer.


If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us provided you give us written notice.

The cancellation period will expire 14 days from the day after the day on which you acquire (or a third party other than a carrier and specified by yourself acquires) physical possession of the goods ordered.

To cancel you must inform us in writing by sending a letter to: Notice of Contract Cancellation, Daisy Dixon, New Carvel Building, Warstock Road, Birmingham B14 4RT or by email to enquiries@daisy-dixon.com. We can provide you with a cancellation form to utilise but it is not obligatory. On receipt of your notice of contract cancellation, we will send you details of how to return your goods.

We recommend that you adequately insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our studio. We also recommend that you use a secure service that can be tracked or traced to return your order to us Daisy Dixon, New Carvel Building, Warstock Road, Birmingham B14 4RT. Please ensure that you retain proof of sending in case of a dispute or lost parcel.

Please note that you must cover the cost of returning the goods that are cancelled under the ICACRs.

Please note that all items must be returned unused, in their original condition and with all packaging intact and from the country that the order was delivered to.

We will refund the full value of your order, including shipping costs within 14 days of receiving your notice of contract cancellation. If we do not receive the cancelled order back at our office, we may arrange to have it collected from you at your cost via courier.

Please note you may only use your right to cancel the order under the ICACRs if you give us formal written notice of cancellation any time after your order has been placed, up until 14 calendar days from the day after you receive your order, by email or post as described above.


Faulty goods are classified as faulty if they are received damaged or where a manufacturing fault occurs within six (6) months of purchase. Any items that are damaged as a result of wear and tear is not classed as a manufacturing fault accidental damage or misuse is not covered by the warranty. Please contact our Customer Relations team for further details.


You have certain rights under the law. In England these include:

· That any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this web-site;

· Certain solutions if a product is defective; and

· A right to cancel any order for a product within 14 days after the date of receipt of the product and receive a full refund even if it is not defective (see Consumer Contracts section).

Nothing in the T&C’s is intended to affect or detract from these rights. For more information about your rights please can you contact your local Citizens Advice Bureau and they should be able to offer you further advice.


We work really hard to display products on our website as accurately as possible but colours may vary and we cannot guarantee your computer, phone or tablet will display colours accurately.


The risk of loss or damage to Goods passes to you upon delivery. Ownership in all Goods remains with us until full payment of all amounts due to us have been received from you. You will be responsible for the safe custody and insurance of all Goods in your possession. You have no right to re-sell any Goods until payment has been received in full by us.


Your use of the web-site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the content displayed on www.daisy-dixon.com Where the Goods include designs or works of art, these are prepared by a designer or artist working within our group of Companies and the Company owns the copyright in those works. You have no right to make any copies or adaptations of any our goods or merchandise. Please remember that all images and designs shown on this website are Copyright of Intercity Watch Co. Ltd (ICG) trading as DAISY DIXON. Images must not be reproduced without our expressed written permission. Action will be taken against any copyright infringement.


If you have a complaint please contact us by email or in writing giving us full details including date of purchase and order number where applicable and your full name and address and contact details. The T&C’s together with all our policies and procedures will be governed by and constructed in accordance to the English Law and the relevant courts of England and Wales will have exclusive jurisdiction.

Email: enquiries@daisy-dixon.com

Postal Address: Inter City Group, New Carvel Building, Warstock Road, Birmingham B14 4RT

Daisy Dixon is a registered trademark of Intercity Watch Co. Ltd (ICG).